Davy Simpson uses a unique methodology to understand and document what is required and then utilises this as a platform on which to deliver the service.
This allows us to understand precisely what the customer experience objective is and ensure it exceeds the requirement.
Of course, this data can also be plugged into a customer experience improvement programme if that is part of your objectives. This allows a continuous improvement strategy to be implemented and measured to enhance how your customer care is perceived.
Getting close to your organisation is where we start and this enables to work from a platform of understanding so that we have “walked a mile in your shoes”.