Davy Simpson Services is a company providing outsourced business processes services. Based in London the company delivers its services from strategically located operations centre in the Caricom region of the Caribbean. Currently the regional operations centre is located in Kingston, Jamaica.
Lead by a dynamic management team with over 70 years combined experience in delivering customer service solutions in the UK for B2B and B2C customers in many business sectors Davy Simpson is ideally placed to become the leading Caribbean BPO provider. The board members all have extensive experience of living and/or working in the Caribbean which means they understand the locations from where services are delivered, including culture, legal systems, resource pools, etc.
Founded and funded by the management team in 2012. The 3 main shareholders are the founders and their aim is to be the fastest growing BPO in the region by focusing on quality, reliability and high performance.
The primary focus of the company is to provide customer care services to UK companies who seek to deliver customer service from a low cost or “best-shore location where the first spoken language is English and there is a significantly large pool of tertiary level educated work force to enable scale expansion of operations. Davy Simpson has planned for expansion into both HR and IT outsourcing.
The company specifically targets customers who need or want to deliver customer service to a UK audience from the hours of 6pm UK time through to 6am. This fits well with the typical time difference of minus 5 or 6 hours dependent on the time of year.
Davy Simpson is focused firmly on strategic, mutually and beneficial partnerships with major corporate and outsourcer clients in the UK markets.
The processes that Davy Simpson current offer include:

  • Sales and customer service
  • Administration
  • Claims and financial processing
  • Collections

Davy Simpson can deliver the services above across many media types including voice, online, SMS, social media and video.